Your IT services partner
in Reunion Island
ECLAUD IT is based in Saint-Paul and has been supporting SMEs in Reunion Island for over 15 years. Managed IT, cybersecurity, cloud, support — we take full ownership of your IT so you can focus on your business.
Outsourced CIO for SMEs with 5 to 120 workstations. Headquarters in Saint-Paul, on-site coverage across the island within 4 hours. 24/7 monitoring, daily backups, FortiGate firewall. VAT at 8.5%, LODEOM eligible. A single bilingual FR/EN point of contact.
Our IT services in Reunion Island
A complete outsourced IT department for SMEs in Reunion Island. Six areas of expertise, one point of contact.
Full managed IT
End-to-end management of your IT estate: servers, workstations, Wi-Fi, software. 24/7 monitoring from Saint-Paul with proactive alerts.
Cybersecurity
FortiGate firewall, managed antivirus, EDR/XDR, phishing awareness. Protection tailored to threats targeting overseas businesses.
Backup & Disaster Recovery
Daily local + cloud backups (3-2-1 rule). Tested recovery plan. Your data recoverable even after a cyclone.
Cloud & Microsoft 365
Microsoft 365 migration and administration, SharePoint, Teams, OneDrive. Secure access for your teams, even when working remotely from the Hauts.
Technical support
Dedicated helpdesk, on-site or remote assistance. Guaranteed response time. A single point of contact who knows your infrastructure.
Audit & consulting
Security audit, IT mapping, modernisation roadmap. We guide your IT strategy with a long-term perspective.
Why choose a local IT provider in Reunion Island?
A mainland France provider does not understand the constraints of island life. Submarine cable latency, cyclone outages, 8.5% VAT, LODEOM tax incentives — these realities demand someone who is actually here.
Local presence
Based in Saint-Paul, we respond across the whole island in under 4 hours. No call centre in mainland France — your contact is here, on the ground, familiar with local constraints.
Overseas expertise
Latency on the SAFE and LION submarine cables, cyclone-related outages, 8.5% VAT, LODEOM tax relief — we integrate Reunion-specific realities into every recommendation.
Bilingual FR/EN
Enrico Claude is fully bilingual in French and English. An asset for internationally oriented businesses and English-speaking teams based in Reunion Island.
Sector knowledge
We work with medical practices, architects, hotels, pharmacies and training centres in Reunion. Each sector has its own IT constraints — we know them.
"When the submarine cable slows down, when the cyclone cuts the power — you need someone who is actually there, not a ticket logged 10,000 km away."
Coverage zones in Reunion Island
Based in Saint-Paul, we cover the entire island. On-site response in under 4 hours. 80% of our interventions are carried out remotely (remote control, monitoring, administration).
Saint-Denis, Sainte-Marie, Sainte-Suzanne
Saint-Paul, Saint-Gilles, Le Port, La Possession
Saint-Pierre, Le Tampon, Saint-Louis, Saint-Joseph
Saint-André, Saint-Benoît, Sainte-Rose
Registered office: 20 place du Général de Gaulle, 97460 Saint-Paul, Reunion Island. We also operate in the Paris / Île-de-France region for multi-site organisations.
Sectors we support in Reunion Island
Every sector has its own IT constraints. We tailor our services to the specific software, regulatory obligations and workflows of each profession.
They trust us in Reunion Island
" eClaud IT has been looking after our medical practice for some time now and has always demonstrated real professionalism when it comes to finding solutions to our problems. "
" eClaud IT is efficient, available and always in good spirits. It makes resolving IT issues — whatever the complexity — a genuinely pleasant experience. "
Managed IT pricing in Reunion Island
VAT in Reunion Island: 8.5% (standard rate). Our plans scale with the size of your organisation.
| Organisation | Workstations | Plan (excl. VAT/mo) | Included |
|---|---|---|---|
| Micro / Solo | 1 to 3 | €150 – €300 | Unlimited support, backup, antivirus |
| SME | 5 to 20 | €49 – €79/workstation | + monitoring, firewall, M365 |
| SME+ | 20 to 120 | €39 – €69/workstation | + disaster recovery, annual audit, on-call |
Indicative prices excluding VAT and specific options. Personalised quote following free audit. LODEOM applicable subject to eligibility.
Frequently asked questions — Reunion Island
Where is ECLAUD IT based in Reunion Island?
Our registered office is at 20 place du Général de Gaulle, 97460 Saint-Paul. We cover the entire island: North (Saint-Denis, Sainte-Marie), West (Saint-Paul, Le Port), South (Saint-Pierre, Le Tampon) and East (Saint-André, Saint-Benoît).
What is the on-site response time in Reunion Island?
We guarantee on-site intervention in under 4 hours during business hours, anywhere on the island. For critical emergencies (server failure, cyberattack), we operate an out-of-hours on-call service, including weekends.
How do you handle latency caused by the submarine cables?
Reunion Island connects to the internet via the SAFE and LION submarine cables. Latency to Europe is 80–120 ms. We optimise architectures (local cache, CDN, Microsoft 365 with hybrid Exchange server where needed) to minimise impact on your users.
Does ECLAUD IT benefit from LODEOM incentives?
Yes. As a company based in a Zone Franche d'Activité (ZFA), our services may qualify for LODEOM provisions. We assist you with the relevant steps alongside your accountant to optimise the tax side of your IT budget.
Which sectors do you support in Reunion Island?
We work with medical and dental practices, pharmacies, architects, hotels and tourism businesses, associations, training centres, and SMEs across all sectors. Each sector receives support tailored to its specific business constraints.
How does the first contact work?
We start with a free audit of your IT infrastructure: 1 to 2 hours on-site in Reunion Island. You leave with a complete overview and concrete recommendations, with no commitment required. Call +33 6 58 56 53 79 or use the contact form.
Do you offer plans suited to small businesses in Reunion?
Yes. Our plans start from €150/month for structures with 1 to 3 workstations. For SMEs with 10 to 50 workstations, expect between €49 and €89 per workstation per month depending on the service level. VAT in Reunion Island: 8.5%.
We start with an audit of your infrastructure.
1 to 2 hours on-site in Reunion Island. You leave with a clear picture and concrete recommendations. No commitment required.