IT Services for Hotels
& Tourism on Reunion Island
Hotels, tourist residences, B&Bs and guesthouses — your IT must run 24/7, absorb seasonal peaks and stay compliant. PMS, guest Wi-Fi, Channel Manager, CCTV: ECLAUD IT manages IT infrastructure for tourism establishments on Reunion Island.
Reunion Island welcomed 556,534 tourists in 2024 — a historic record (source: IRT). 63 hotels, 1,549,000 hotel nights, an intense high season from November to January. Your PMS, guest Wi-Fi and POS systems must run without interruption. ECLAUD IT secures and manages IT infrastructure for tourism establishments on Reunion Island.
Why does your hotel need a hospitality-specialist IT provider?
A hotel never closes at 6 pm. The PMS runs continuously. The Channel Manager synchronises availability with Booking.com and Expedia in real time — a desynchronisation means overbooking or rooms sitting empty. The Wi-Fi must handle 200 simultaneous connections during peak season. POS systems process card payments. All of this has to work — including on a Friday night at 10 pm.
The typical situation we encounter: a generalist technician who installed the Wi-Fi, but the captive portal is not compliant with Decree No. 2006-358, logs are not being retained, and the guest network is not separated from the PMS network. Legally, that is a problem. Technically, it is a security flaw. And the technician has no idea what a Channel Manager is.
"The integration between the PMS and the Channel Manager enabled a 25% increase in revenue through real-time distribution optimisation." — Misterbooking × SiteMinder case study, Boutique Hotel Entraigues
What Wi-Fi, GDPR and PCI-DSS obligations apply to hotels?
Wi-Fi — Legal traceability
Wi-Fi connection logs must be retained for 1 year by law (Decree 2006-358). Captive portal with explicit GDPR consent. Guest network / operational network separation. CNIL penalties for non-compliance.
GDPR — Hotel guest data
The PMS centralises passports, card numbers, emails and stay preferences. Right of access, rectification and erasure are mandatory. Explicit consent required for email marketing. CNIL notification within 72 hours in the event of a breach.
PCI-DSS — Payment security
Every establishment that accepts card payments must comply with PCI-DSS standards. This covers payment terminals, the PMS (if card data is stored) and the Wi-Fi network (isolation).
Which PMS and Channel Managers suit a hotel on Reunion Island?
The PMS is the nervous system of your property. We know these platforms well — their strengths, their technical limitations, their backup modes and the common friction points when connecting them to OTAs. The goal is to ensure your management tool is never the reason a room goes unsold or a check-in gets blocked.
| Software | Type | Profiles |
|---|---|---|
| Amenitiz | All-in-one PMS (PMS + Channel Manager + Booking Engine) | Independent hotels, B&Bs, guesthouses — from €42/month |
| Misterbooking | French cloud PMS + native Channel Manager | Hotels in France, hospitality SMEs — pioneer of cloud hotel management in France |
| Mews | Next-generation cloud PMS | Hotels with 50+ rooms, chains — rated 92% on HotelTechReport |
| Oracle OPERA Cloud | Enterprise cloud PMS | Luxury hotels, large groups, resorts |
| SiteMinder | Multi-OTA Channel Manager | Distribution on Booking.com, Expedia, Airbnb — from €65/month |
How to manage Wi-Fi, POS systems and CCTV in a hotel?
The PMS is the visible part. But hotel IT also means everything running in the background: the Wi-Fi your guests use the moment they arrive, the restaurant POS, the security cameras, the internal network that nobody sees but that carries everything else. We manage the whole stack — not just the servers.
Booking.com / Expedia Extranet
OTA (Online Travel Agency) management. Real-time availability and rate synchronisation with the PMS to prevent overbooking. ECLAUD IT configures the PMS ↔ Channel Manager ↔ OTA interconnection.
Hotel Wi-Fi (Cisco Meraki / Netgear)
Multi-site Wi-Fi network with a GDPR-compliant captive portal, guest/internal network separation, connection logs retained for 1 year. QoS to guarantee operational bandwidth even during peak season.
POS / Payment terminals (SumUp, Lightspeed)
Restaurant and bar POS systems integrated with the PMS. PCI-DSS compliance for secure card payments. ECLAUD IT handles installation, maintenance and security hardening.
IP CCTV (Hikvision, Dahua)
IP cameras with NVR recording, secure remote access. CNIL compliance for video surveillance in establishments open to the public. Image retention limited to 30 days.
What does our managed IT service for hotels include?
PMS & Channel Manager
Installation, configuration, PMS ↔ OTA interconnection, reservation data backup, dedicated hospitality support.
Professional Wi-Fi
Captive portal compliant with Decree 2006-358, network separation, 1-year logs, peak-season sizing. Cisco Meraki or Netgear Pro.
Security & CCTV
IP cameras, NVR, secure remote access. CNIL compliance for signage and image retention. FortiGate firewall.
7-day support during peak season
Dedicated on-call service November–January. On-site response within 4 hours. Remote support for PMS/Wi-Fi emergencies.
Backup & disaster recovery
Encrypted PMS backup, local + cloud. RTO < 2 hours for critical systems. Offline degraded mode in the event of submarine cable failure.
POS & payments
Restaurant and bar POS installation, payment terminals, PCI-DSS compliance. PMS integration for centralised invoicing.
Hotel IT on Reunion Island — local specifics
556,534 tourists in 2024 — a record for Reunion Island. 1,549,000 hotel nights. Hoteliers on the island know these figures by heart — but they also know what they mean in IT terms: a load spike from November to January, 200 simultaneous Wi-Fi connections on New Year's Eve, and an infrastructure that must hold without failing.
Reunion's seasonality is pronounced. Peak in the austral summer and during French school holidays, quiet in May–June. The Wi-Fi network we size for peak season must also remain cost-effective the rest of the year. That balance has to be designed from the outset.
And then there are the island's own constraints. Submarine cables (SAFE, LION) are the only connection with the rest of the world — when they are congested or cut, it shows. Cyclone Garance was a reminder of that fragility. That is why we always plan a local backup and an offline mode for the PMS. Based in Saint-Paul, we cover the whole island.
How much does managed IT cost for a hotel?
| Type of establishment | Workstations | Monthly range |
|---|---|---|
| Small hotel / B&B | 5–10 workstations | €300 — €600/month |
| Mid-size hotel | 10–30 workstations | €49 — €89/workstation/month |
| Resort / multi-site group | 30+ workstations | Quote on request (dedicated infrastructure) |
All plans include: 7-day support during peak season, professional Wi-Fi, PMS backup, managed antivirus, 24/7 monitoring. Cyclone on-call service available. On-site interventions on Reunion Island included.
FAQ — IT Services for Hotels & Tourism
Why choose a hospitality-specialist IT provider instead of a generalist?
A hotel operates 24/7, 365 days a year. The PMS, guest Wi-Fi, Channel Manager and POS systems must work without interruption. A specialist knows the hotel ecosystem (Amenitiz, Misterbooking, SiteMinder), seasonal constraints and legal obligations (Wi-Fi, GDPR, PCI-DSS). A generalist will not know how to configure a compliant captive portal or synchronise your PMS with Booking.com.
How do I keep guest Wi-Fi legally compliant?
The law requires connection logs to be retained for 1 year (Decree 2006-358). ECLAUD IT deploys a professional Wi-Fi network with a captive portal (Cisco Meraki or Netgear), guest/internal network separation, centralised logs and GDPR consent. The operational network (PMS, POS) is isolated from the guest network for security.
What happens if the PMS goes down during peak season?
A PMS outage during high season means: no check-in/check-out, no synchronisation with Booking.com (overbooking risk), no invoicing. Our disaster recovery plan provides an RTO of under 2 hours for critical hotel systems. We maintain a local backup in addition to the cloud for fast restoration even during an internet outage.
Can ECLAUD IT manage multiple sites (hotel + restaurant + spa)?
Yes. We manage multi-site infrastructures with a centralised network: inter-site VPN, unified Wi-Fi, shared PMS, centralised CCTV. Each site has its own local network but management is centralised. Ideal for hotel groups on Reunion Island.
How much does managed IT services cost for a hotel?
For a small hotel (10–30 rooms, 5–10 workstations), expect €300–600/month all-inclusive. For a mid-size hotel (50–100 rooms, multi-site), the range is €49–89/workstation/month. The investment covers PMS, Wi-Fi, CCTV, backup and 7-day support during peak season.
Are there specific IT constraints for hospitality on Reunion Island?
Yes. Dependence on submarine cables (SAFE, LION) makes local backups essential alongside the cloud. Cyclones can cut connectivity — we plan an offline degraded mode for the PMS. Tourism seasonality (peak November–January, 556,534 tourists in 2024) requires infrastructure capable of absorbing Wi-Fi load spikes.
Your property deserves
IT that never sleeps
Free audit of your hotel IT infrastructure, Wi-Fi and PMS verification, no commitment required.