Healthcare IT services
in Reunion Island
Medical practices, dental offices, pharmacies, allied health — your IT requires a provider that understands HDS, health GDPR, Segur and your business software. ECLAUD IT supports healthcare professionals in Reunion Island.
Health data is the most heavily regulated data under GDPR. Mandatory HDS hosting, CNIL notification within 72 hours of a breach, Segur programme for interoperability. ECLAUD IT manages IT for medical and dental practices in Reunion Island: business software, compliant backups, security and unlimited support.
Why does your practice need a healthcare-specialist IT provider?
The IT environment of a medical or dental practice is nothing like that of a standard SME. Health data is the most heavily regulated data in France: mandatory HDS hosting, reinforced GDPR (Article 9), Segur digital programme, Sesam-Vitale electronic claims, medical imaging, DMP interoperability.
A generalist IT technician does not know these constraints. They may install an antivirus and save data to an external hard drive — but without HDS certification, compliant encryption, or documentation for your DPO. When a CNIL audit or ransomware attack occurs, the consequences are severe: financial penalties, patient record loss, temporary practice closure.
"In 2023, French healthcare establishments suffered 10% of all cyber incidents reported to ANSSI — a massive over-representation relative to their economic weight." — ANSSI, State of the cyber threat to the healthcare sector
HDS, health GDPR and Segur — your legal obligations
HDS Hosting
Any personal health data must be hosted by an HDS-certified provider (Health Data Hosting). Certification is issued by a COFRAC-accredited body. Non-compliance results in CNIL and criminal penalties.
Reinforced GDPR
Health data is sensitive data under GDPR (Article 9). Explicit consent required, regulated retention periods (20 years for medical records), CNIL notification within 72 hours of a breach.
Segur Digital Programme
The Segur programme requires healthcare software to be interoperable with the Shared Medical Record (DMP) and MSSante secure messaging. Vendors must be Segur-certified to access government funding.
Which medical software does a healthcare IT specialist support?
Each healthcare profession has its own specific software. ECLAUD IT installs, updates, backs up and supports them — including CCAM updates, Sesam-Vitale flows and imaging integration.
| Software | Type | Professions |
|---|---|---|
| Doctolib | Scheduling & teleconsultation | All healthcare professionals |
| AxiSante / HelloDoc | Patient record (DMP) | General practitioners and specialists |
| Mediware / Crossway | Practice / clinic management | Group practices, clinics |
| Pharmagest / LGPI | Pharmacy management | Pharmacists |
| Kine +Plus / PhysioManager | Physiotherapy practice management | Physiotherapists |
IT for dental practices — Julie, Logos, Visiodent, Desmos
Dental practices have specific IT needs: panoramic and cone beam imaging (large files), practice management software with CCAM electronic claims, high-performance workstations for 3D work. ECLAUD IT is one of the few providers in Reunion Island with full expertise across the dental software ecosystem.
Julie (Generix Group)
Historical market leader in France. Patient record management, panoramic imaging, CCAM, Sesam-Vitale electronic claims. Ageing interface but reliable and very widespread.
Logos (Harvest Dental)
Modern interface, multi-practitioner management, integrated imaging, accounting, scheduling. A strong alternative to Julie for practices modernising their setup.
Visiodent
Specialist dental imaging (panoramic, periapical, cone beam). Often paired with Julie or Logos for the 3D imaging component.
Desmos
All-in-one solution: patient record, imaging, accounting, online scheduling. Popular with modern dental practices for its ergonomics.
What does our managed IT service for healthcare practices include?
Business software
Installation, updates (CCAM, Sesam-Vitale), version migration, imaging integration. Dedicated support.
HDS backup
Encrypted backup at an HDS-certified provider. Monthly restoration tests. RPO < 24h, RTO < 4h.
Security & antivirus
FortiGate firewall, managed antivirus, workstation encryption (BitLocker), MFA on sensitive access points.
Unlimited support
Dedicated healthcare helpdesk, remote access, on-site intervention. Your receptionists and practitioners call us directly.
Network & connectivity
Secure Wi-Fi (patient/practice separation), inter-site VPN, QoS for telephony and Doctolib video consultations.
Documented compliance
DPO documentation, processing register, CNIL notification procedure, annual compliance audit.
Healthcare IT in Reunion Island — local specificities
Reunion Island has more than 2,500 doctors, 500 dental surgeons and 400 pharmacies. The private healthcare network is dense but healthcare-specialist IT providers are rare on the island. Most practices rely on a local "IT person" who knows nothing about HDS or Sesam-Vitale flows.
ECLAUD IT is based in Saint-Paul and covers the entire island. We know the specific constraints: higher latency to metropolitan servers (HDS hosting in mainland France), dependence on undersea cables (SAFE, LION), need for local backups to complement the cloud.
We work with the ARS Reunion Island on compliance issues and support practices through the Segur digital programme — including funding applications.
How much does managed IT cost for a healthcare practice?
| Practice type | Workstations | Monthly range |
|---|---|---|
| Solo practice | 1–3 workstations | EUR 150 — 300/month |
| Group practice | 5–15 workstations | EUR 49 — 89/workstation/month |
| Health centre / clinic | 15–50 workstations | Custom quote (dedicated infrastructure) |
All plans include: unlimited support, HDS backup, managed antivirus, business software updates, 24/7 monitoring. On-site interventions in Reunion Island are included.
FAQ — Healthcare IT services
Why choose a healthcare-specialist IT provider rather than a generalist?
A healthcare-specialist provider knows the regulatory constraints (HDS, health GDPR, Segur), the business software (Julie, Logos, AxiSante) and the specific workflows (imaging, electronic claims, Sesam-Vitale). A generalist risks failing to comply with HDS hosting obligations or misconfiguring health data flows.
What is HDS certification and does it apply to me?
HDS certification (Health Data Hosting) is mandatory for any external hosting of personal health data. If your backups are stored off-site or if you use cloud-based software, your hosting provider must be HDS-certified. This is a legal obligation, not an option.
How does ECLAUD IT handle dental software such as Julie or Logos?
We install, configure and maintain Julie, Logos, Visiodent and Desmos. This includes CCAM updates, Sesam-Vitale configuration, panoramic imaging integration, database backups and migration when changing workstations or servers.
Are my patient data backups GDPR-compliant?
With ECLAUD IT, your backups are encrypted, stored at an HDS-certified provider, and tested monthly by restoration. We document the process for your DPO and facilitate CNIL notification in the event of an incident. Retention period configurable according to your obligations (20 years for medical records).
What does a managed IT service cost for a medical practice?
For a solo practice (1–3 workstations), expect EUR 150 to 300/month all-inclusive (unlimited support, HDS backup, antivirus, updates). For a group practice (5–15 workstations), the range is EUR 49 to 89/workstation/month. The investment is tax-deductible and avoids hiring an in-house technician.
Does ECLAUD IT serve medical practices in Reunion Island?
Yes, we are based in Reunion Island (Saint-Paul) and serve the entire island: North (Saint-Denis, Sainte-Marie), West (Saint-Paul, Saint-Gilles), South (Saint-Pierre, Le Tampon) and East (Saint-Andre, Saint-Benoit). On-site intervention within 4 hours.
Does the Segur digital programme apply to my practice?
Yes, if you are a self-employed healthcare professional. Segur requires your practice management software to be Segur-certified to feed the DMP and use MSSante messaging. Government funding (up to EUR 1,470 per doctor) is available for compliant equipment. ECLAUD IT supports you in selecting and achieving compliance.
Your practice deserves
compliant and reliable IT
Free audit of your infrastructure, HDS/GDPR compliance check, no commitment.