Your Outsourced IT Department.
For 15 Years.
Two interlocking squares. One single goal.
ECLAUD IT is built on a simple idea: a 20-person SMB has the same IT needs as a 500-person company. For 15 years, we have been proving it every day — in managed services, cybersecurity and support.
Enrico Claude
Founder & Technical Director
Fifteen years managing IT infrastructure covers a broad range of situations. From first-line technical support to overseeing complex migrations, from backup and security to end-to-end projects across multi-site groups and structures of 5 to 10 workstations. Two apparently opposite scales. That dual field experience is precisely what ECLAUD IT puts into practice.
We don't stand beside your company — we integrate into it.
In 2021, I founded ECLAUD IT to formalise what I was already doing: acting as a genuine outsourced IT department, not a break-fix provider. No call centre, no anonymous ticket queue. One contact who knows your infrastructure, your business constraints and what you want to build. Bilingual in French and English, I also support English-speaking teams and users — a real asset both on Réunion Island and in Île-de-France. Our client testimonials say it better than I can.
The logo reflects how we actually work: we don't stand beside your company, we integrate into it. Not a provider you call when something breaks — a contact who already knows your systems.
Your constraints become ours.
Who makes up the ECLAUD IT team?
ECLAUD IT is not a one-man operation. A technical and helpdesk team handles day-to-day support. Technical management drives strategy, projects and client relationships.
Technical Management
IT strategy, architecture, client relations. Your single point of contact.
Technical Team
Infrastructure, networking, security, deployments. Hands-on, every day.
Helpdesk & Support
User assistance, ticket resolution, L1/L2 support. Fast response, no call centre.
What values guide our managed services?
Partnership
We are not a vendor. We are part of your team. Every decision is made together, in your best interest.
Trust
Full transparency on our actions, recommendations and pricing. No unnecessary jargon, no hidden fees.
Rigour
24/7 monitoring, systematic documentation, proven processes. Enterprise-grade IT standards, scaled for SMBs.
Proactivity
We anticipate problems before they arise. 80% of our interventions are preventive.
15 years of growth
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First IT assignments as a freelancer
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Specialisation in SMB managed services
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Expansion into Île-de-France
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ECLAUD IT incorporated
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Expansion: Réunion Island + IDF
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New identity & platform
Where does ECLAUD IT operate?
Two territories, one level of excellence. We work on site and remotely: same responsiveness, same dedicated contact.
Registered office
20 place du Général de Gaulle
97460 Saint-Paul
Service area
Paris and inner suburbs
On-site by appointment
Which technology tools and partners do we use?
Not logos on a slide. Tools we deploy and know inside out — including when they fail.
What our clients ask us
What is an outsourced IT department?
An outsourced IT department takes full responsibility for managing your technology (infrastructure, security, support, strategy), acting as an embedded CIO-equivalent within your company — without the cost of a full-time hire.
Why should an SMB outsource its IT?
An SMB does not always have the resources to hire a full-time IT manager. Outsourcing provides access to comprehensive expertise (monitoring, cybersecurity, preventive maintenance) at a controlled and predictable cost.
How does managed services work with ECLAUD IT?
We start with an audit: two to three hours on site. Then: 24/7 monitoring, automated backups, maintenance plan. Everything is documented. Your dedicated contact knows your infrastructure inside out. No need to explain everything from scratch at each intervention.
Which SMBs can benefit from an outsourced IT department?
Any SMB with 5 to 200 workstations: medical practices, architecture firms, service companies, retail. We operate in Île-de-France and on Réunion Island.
What sets ECLAUD IT apart from a traditional IT provider?
A traditional provider steps in when something breaks. We anticipate: 80% of our interventions are preventive (internal ECLAUD IT data, 2025). No call centre: one dedicated contact who knows your infrastructure.
Your free IT audit — in 1 hour.
We walk through your infrastructure together. You leave with a clear picture and concrete recommendations — whether or not we end up working together.